Sunday, April 20, 2014
 
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TECHNICAL SUPPORT SERVICES Minimize

If you require technical assistance during the original installation and configuration of your own website, it will be provided by SelfNet at no charge for the first 8 hours (1 man-day) of support. This is not an attempt to create an "open hidden charges account" for our technical support - our experience shows that this has been more than enough for most our customers to get set up and upload their websites.

If you cannot start-up your website within a day or two, there may be a serious problem that will require our specialists' expertise and undivided attention in order to help you. Additional services may and will be provided on a per diem basis at the fixed rate of $25/hour. Before rendering the service, SelfNet representative will notify you through e-mail of the amount of time required to complete a particular task and render the service after receiving your approval.

E-MAIL SUPPORT
Technical support by e-mail is available 24 hours a day, 7 days a week. To contact our technical assistants, please forward your request to support@selfnet.com with a detailed description of the problem you think may require a solution from SelfNet. Standard language for e-mail messaging and all written communications is English.

PHONE SUPPORT
Phone support is available from 9:00am to 6:00pm Eastern Standard Time, Monday through Friday. In case of emergency, you can call any time and leave a voicemail message with your name, phone number and a brief problem description. Our representative will investigate the problem and contact you as soon as possible. Standard language for telephone communications is English.

  
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